Frequently Asked Questions

General Questions

  • Not sure where to start?

    There are two ways of searching our site: Browse by Category and Specific Product Search.

      • If you already know what you need for your project, enter the details in the search box on our homepage. Here you can choose your species, grade, thickness, width, and length before adding items to your shopping cart.
      • If you have a project in mind but don’t have a specific shopping list, our product list is broken down into general categories (Fencing LumberProject LumberTimbersSlabsSpecialty Lumber, and Miscellaneous) to help you find the right lumber for your job. Browse the categories, choose your pieces, and add to your shopping cart.

    Enter your shipping information. Our shipping rates are located under Shipping Info. Check what zone you are in for different shipping rates. We do offer pick up on Saturdays by appointment only. Please note that we are an industrial operation and for safety reasons we limit our yard access to appointment only. To make an appointment, please call/text us at 604-968-9663 or email our Yard Manager.

    Our experts will hand-pick your order. Once payment is complete, we will begin the process of hand choosing the best pieces for your order. Our highly experienced staff will make sure that your order is packaged and shipped as quickly as possible.

    Please note that we are providing lumber for your projects, we do not provide installation. We would be happy to recommend a fencing or landscape company to you, just ask!

    Are you looking for something specific that isn’t displayed on our website? Give us a call and we will do our best to help.

  • What finishes do you offer?

    All orders are supplied with a standard bandsaw finish. This shows off the natural beauty of the wood, but also leaves the flexibility to finish your project however you like! Bandsaw finish is not “smooth”, but is slightly rough to the touch. If you are interested in a different finish, such as a more rough and rustic look with mill-finish, please contact us to place an order.

    The photos below are examples of the available finishes. Check out our Product Blog on Bandsaw vs. Mill Finish for some more examples.

  • What about sustainability?

    At Lumber Store, we firmly believe in the sustainable harvesting of British Columbia’s renewable resources. All of the Yellow Cedar that Lumber Store offers is certified sustainably harvested through the Programme for the Endorsement of Forest Certification (PEFC).

  • Can I visit your location and choose my own wood?

    Lumber Store is a part of an industrial wood remanufacturing facility and our insurance does not allow us to have customer visits. Rest assured that your lumber order is hand inspected to ensure that you receive the finest quality of the grade purchased. If you have any concerns, please contact our Yard Manager.

Yellow Cedar

  • How are Yellow Cedar and Red Cedar Different?

    Both Western Red Cedar and Yellow Cedar are exceptionally durable and weather resistant. They both have a very pleasant aromas. Both species are filled with natural preservatives called tannins, giving them great durability. These natural preservatives repel against moisture, insects, and decay.

    Western Red Cedar is a softer and more lightweight wood than Yellow Cedar. Known for its warm colour and dark, rich heartwood. Western Red Cedar is excellent at absorbing stain since it is a softwood and is also pitch and resin free.

    Yellow Cedar, which has many different names such as Alaskan Yellow Cedar and Sitka Cypress, is a much harder wood than Western Red Cedar. Did you know it’s actually a Cypress tree and not a Cedar? It’s used for building aspects where strength and durability are key factors. It takes nails and screws without splitting and very rarely twists.

Wood Grades

  • What is #1 & Btr Boxed Heart?

    Timbers graded as #1 & Btr offer great appearance and strength properties. Any knots will be sound and well-spaced, no loose knots or rot allowed. This is a versatile grade that can be used in many kinds of applications. Boxed heart means that the heart center (pith) of the tree remains in the timber when it is sawn. This is done by squaring up a log – taking the edges off – and leaving the heart center. Free of heart center timbers are more costly due to the size of log required, however, FOHC will have less twisting and less serious checking/splitting as they dry.

    If you need free of heart center (FOHC), please call us directly. Please note that all timbers are provided green and will air dry over time.

  • What if I need a higher grade or clear lumber?

    Contact us directly to get a quote for different lumber grades! We have different grade options available and would be happy to discuss your project needs.

  • What grades can I purchase online?

    At this time, only Appearance Grade and #1 & Btr Boxed Heart are available for online purchases.

  • What is Appearance Grade lumber?

    Appearance Grade lumber is suitable for any outdoor application. Any knots will stay fixed, the wood will not have rot, there will be very little wane (missing wood where the bark of the tree was). There will be no bug holes or similar bad looking defects. This grade may have more “character” than high grade lumber, but Appearance Grade Yellow Cedar maintains the rot resistance and strength properties.

    Please contact us directly if you are in need of high grade (Premium Clear) Yellow Cedar.

Returns

  • Return & Refund Policy

    We hope you love what you ordered, but if something isn’t right, let us know. If you receive an item you’re dissatisfied with, you may return it within 30 days for a refund to your original credit card. There will be no ‘cash’ refunds.

    Shipping charges are not refundable.

    Custom products; No returns. Any product that has been specially cut for you cannot be returned. Please discuss with us, we want you to be happy with your lumber!